MTCount - Word Count and Line Count Software for Word, Excel, PowerPoint, WordPerfect, HTML and PDF.

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Read through our FAQs for answers to commonly asked questions. If you are still in need of assistance, use the Technical Support email to have us answer your question.

I get a zero count result for a certain PDF file though there is text in it. What's wrong?
I get an "Error loading MIDAS.dll" error when starting MTCount and the program refuses to work properly after that.

Can MTCount count text in double-byte languages such as Japanese, Chinese, Korean?

Why do I get an error message "Call was rejected by callee" when trying to count a file?

I cannot count a WordPerfect file! What is the problem?

Why PowerPoint's statistics gives smaller word count than MTCount?

Does MTCount work under Macintosh OS?

How do I report a site problem?
How can I pay for your software?

How do I know my online transaction will be secure?
Why my credit card was not accepted?
What is the difference between Standard and Business versions?

Can I upgrade my Standard version to the Business version?
Do you have a money-back guarantee?

How do I obtain my license?

I need an invoice for my purchase. How do I get it?

I get a zero count result for a certain PDF file though there is text in it. What's wrong?

Please check that the system requirements for Acrobat software are adhered to and this is not a scanned (e.g. a fax) or protected PDF file. If this is a scanned image, you will need to use an OCR software first before you will be able to count the files with MTCount. Besides the file might be protected from copying and text extraction. In this case it cannot be counted as well, you will need to remove the protection first.

I get an "Error loading MIDAS.dll" error when starting MTCount and the program refuses to work properly after that.

It seems the midas.dll library does not install automatically for some reason. Try to close MTCount, unzip the downloaded midas.dll file and put it into the c:\windows\system32\ folder. You might also need to manually register midas.dll. To do this you need to open Start>Run and copy there this text: regsvr32.exe c:\windows\system32\midas.dll and press OK. After that launch MTCount.

Can MTCount count text in double-byte languages such as Japanese, Chinese, Korean?

MTCount can count texts in double-byte languages under Windows 2000/XP+Word 2000/XP in Word, PowerPoint and Excel files only. However the accuracy may depend on the local settings of your Windows. To make sure MTCount will correctly work with your system you have to download the trial version from http://mtcount.com/download.htm and run it in your system with your files. The trial version is fully functional for 15 days.

Why do I get an error message "Call was rejected by callee" when trying to count a file?

This error might occur if you have MS Office 2000 and Norton Antivirus with an office plug-in.

Certain inconsistency of MS Office 2000 products with Norton Antivirus 2000 and 2001 is officially recognized by Microsoft and was corrected in the MS Office 2002 (XP).

Resolution

To resolve the issue, remove the Norton AntiVirus plug-in for Microsoft Office 2000. To accomplish this, follow the steps below:

Click Start, and then click Run.
Type one of the following commands:
- If the Norton AntiVirus program is installed as a stand-alone product, type the following command, and then press ENTER:
  
  regsvr32 -u "c:\program files\norton antivirus\officeav.dll"
  
  If the command is successful, you receive the following message:
  
  DllUnregisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll succeeded.
- If the Norton AntiVirus program is installed as part of SystemWorks, type the following command, and then press ENTER:
  
  regsvr32 -u "c:\program files\norton systemworks\norton antivirus\officeav.dll"
  
  If the command is successful, you receive the following message:
  
  DllUnregisterServer in C:\Program Files\Norton Systemworks\Norton AntiVirus\OfficeAV.dll succeeded.
Click OK.

Here you can read more about this issue:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q243579

http://support.microsoft.com/default.aspx?scid=kb;en-us;q246018

I cannot count a WordPerfect file! What is the problem?

Please check if MS Word is installed on your computer. The program requires Word to count a WordPerfect file.

Why PowerPoint's statistics gives smaller word count than MTCount?
PowerPoint counts text only in slides and does not count text in comments, headers, footers, handouts. MTCount can count this text if proper settings are set. Export to MS Word also gives smaller amount because only slides are exported.

Does MTCount work under Macintosh OS?

No, only Windows 98, 2000. ME, XP with Office 97, 2000, XP is supported.

How do I report a site problem?

Please report problems with the site to webmaster@mtcount.com

How can I pay for your software?
We accept Visa, MasterCard, American Express, Diners Club, Switch, Solo. Other payment options include: check, fax, bank/wire transfer, PayPal and other. Please check the order page for details or contact sales@mtcount.com.

How do I know my online transaction will be secure?
All online transactions are done using 128-bit encryption to ensure secure process. The security certificates are issued by the most respected secure solution providers in the world - VeriSign and THAWTE.

Why my credit card was not accepted?
Make sure you have entered your credit card number exactly as it appears on your card. Also, make sure you have entered the address that credit card statement is mailed to. If all that is correct, contact your credit card company for further information.

What is the difference between Standard and Business versions?
Standard: does not support network drives on other computers within a network
Business: supports network drives on other computers within a network. The Business version comes with a free life-time upgrade guarantee. Users of the Business version will not be charged for future upgrades.

Can I upgrade my Standard version to the Business version?

Yes, of course. You can buy the Upgrade pack any time. Please check the order page for details.

Do you have a money back guarantee?
Yes, we have a 30 days money-back guarantee.

How do I obtain my license?

You will receive your license within 48 hours after placing your order. It applies only to online purchases with a credit or debit card.

I need an invoice for my purchase. How do I get it?

To receive an invoice please write to sales@mtcount.com.

If you have questions about ordering, payment, or shipping procedures that are not answered on this page, please contact support@mtcount.com (technical issues) or sales@mtcount.com (sales issues).